Steps to become a member

To become a member of Divarese.com.tr, from our main page, in the upper right corner, click the "MEMBERSHIP WORLD" under "SIGN UP" option. Fill in the Name, Surname, Gender, Birth Date, Mobile Phone, Email, Password information completely on the "Sign up" page. You should make sure that the e-mail address you will use when signing up is correct and prefer an e-mail address that you actively use. If you want us to contact you periodically via your e-mail, "For Ay Marka Retailing Inc. privacy policy, for my personal data to be used-processed and for commercial electronic messages to be sent to me click here You can check the box titled "I allow under specified conditions". You can become a member by checking the "I've read and accept the membership agreement" box and clicking the "JOIN" button.

If you want to place an order without becoming a member, you can simply add the products you want to purchase from the product pages to the cart and click the "Continue Without Membership" button on the screen that appears at the "Approve Cart" step. You can follow the notifications about the order you have placed without membership from the e-mail address you shared during the order.

By clicking on the section under your name in the top right corner of our main page, your membership information, orders, messages, listsYou can view your recent and easy access.

In the "My Membership Information" tab, you can update your personal information from the “Update My Information” section, and update your password from the "Change My Password" tab next to the “Update My Information” section.

In the sub-section of the "My Membership Information" tab, you can enter a new address information from the "My Address Information" tab, delete your addresses or edit the addresses you entered.  

You can see your orders from the "My Orders" tab and get information about their latest status.

Member login steps

Go to www.divarese.com.tr and Click the "Log In" link under "MEMBERSHIP WORLD" in the top right corner.

On the page that opens, enter the email address you used when creating your membership and the password you set. Press the "Log In" button. If you have forgotten your password, click on the "Forgot Password" link.

On the page that opens, enter the email address you used when creating your membership and the text you see in the "Verification Code" field. Press the "Submit" button. Your password will be notified to you via email.

Product purchase steps

You can start shopping by logging into www.divarese.com.tr. You can add the products you choose while shopping, in different colors and sizes. By making your preferences, you can add to your basket with the "ADD TO CART" button. When you add a product to your basket, it will state "Product successfully added to basket." under the Add to Cart button. When you click on the "Go to Cart" link under this phrase, you will be directed to the "My Cart" page. You will see the "Continue Shopping" and "Buy Now" buttons.

If you want to continue shopping; you can continue your shopping from where you left off by clicking the "Continue Shopping" button. If you want to directly purchase without adding another product to your cart, you can proceed by clicking the "Buy Now" button.

In the Shopping Cart page from the quantity part,You can change the quantity of your product, see the total amount of your product including VAT, apply the Discount Coupon Code, or delete products from your basket. You can view the products in your basket at the first stage of the basket page. When you click on the "Buy" button, you will be redirected to the "DELIVERY & INVOICE INFORMATION" page.

In the "DELIVERY & INVOICE INFORMATION" field, if you want your order to be delivered to your address, you should enter your address information, create and save a record. Also, if you wish,www.divarese.com.tr . You can also pick up the products you purchased from the nearest Divarese store.

The address on your invoice is the deliveryIf you want it to be different from the current address, please enter the billing address by clicking the option "I want to enter a different address for invoice". To ensure your order's invoice is correctly prepared and you do not encounter any problems during delivery, please ensure that your billing and delivery information is complete and correct.

Once you have set up your delivery and billing address information, you can proceed to the "PAYMENT" area by clicking the "Continue" button. You can move on to the next step by choosing the type of payment (credit card) you want to use in your shopping and filling in the necessary payment information and clicking the "Make Payment" button.

On this page, you need to check your invoice and delivery addresses, the products and quantity in your cart, and the accuracy of your payment option; Preliminary InformationBy reading the Evaluation Conditions and the Distance Sales Contract, located at the top left of the page, you can check the box that says "I've seen all the information, Prior InformationandThe ContractI have read, accept and approve its content." and click the "Make Payment" button. You can make the payment with a credit card or bank card. After entering your card details, if the product is eligible for installments, you can select one of the installment options and complete your purchase.

In purchases made using the "Make Payment" button; in necessary situations, the bank or Divarese Security Unit may seek approval related to your order from the credit card holder, registered in their system.It may be necessary to reach them through a phone number and/or email address. If the cardholder's contact information cannot be reached, your order may be canceled to ensure the credit card holder's safety.

In order for your order to get approval from the bank; your personal contact information registered on our site and at your bank must be updated.

After making the payment, you can complete your order by clicking the "Confirm Order” button. A notification is made stating that your order has been confirmed upon completion of the order process. In addition, you can check the status of your order from the "My Orders” tab. Information about your order is also being sent to your email address.

The product you purchased, "Your order will be delivered within the delivery date range specified on the "Orders" page. When the order is sent for delivery, you will be notified by SMS by the delivery company. After the order is shipped, you can reach the stages of the order from the "Orders" tab.

If you wish, you can change your address information from the Membership Information > My Address field in your Account page before your product is shipped.

Order Summary and Amendment

For you to be able to check the accuracy of the data you entered before completing your order, the total amount you will pay including VAT and shipping fee for the products you will receive is clearly shown under the title "Order Summary".If you have any information that you want to review or change in the Order Summary, or think is incorrect;

• If you want to make changes on the My Cart page, you can click on the "Return to Cart" button
• If you want to make changes in the Delivery Information, you can click on the "Edit Address" or "Add Address" buttons
• If you want to change your Payment Information, you can make the necessary changes by clicking on the "Change" button.
• You may not complete your order by using the close mark (X) or by leaving the payment page before the order is completed.
• Following the placement of an order, the delivery address and the recipient's information may be updated until the invoice has been issued.

Order cancellation, return and exchange

Cancellation:

If your order has not yet been shipped, you can cancel your order from My Account > My Orders page and divarese.com.tr/customer/orderquery page. You can also send your request to us via e-mail at onlinedestek@aymarka.com.tr or call the Divarese Special Customer Relations Line at 444 3 662 between 09:00-18:00, 7 days a week.

After your order cancellation request is approved, if the payment was taken from your credit card, the refund will be made to your card. Installment payments are refunded in installments due to bank processes. Since the refund process varies depending on your bank, you can track your refunds by contacting your bank.

Returns:

30 days must not have passed since the invoice date

The product to be returned must be delivered complete and undamaged with standard accessories. Returns of products that have lost their re-salability are not accepted.

Promotional and campaign products that are given as a gift must be sent with the return. Product labels and logos, if any, must not be removed.

If you placed an order through your account as a registered user, you can start your return request from My Account > My Orders.

If you placed an order as a guest without logging into your account or creating a membership, you can start the return process by accessing the return shipment code from divarese.com.tr/customer/orderquery page.

With your return code you have received from our site, you can deliver your products to our contracted cargo company Domestic Cargo by specifying “306085 - AYMARKA AŞ DEPO”.

Exchange:

You can exchange your Divarese and George Hogg products that meet the exchange and return conditions from any Divarese store you wish, with your invoice within 30 days from the invoice date at the latest.

Click here to see the list of our stores.

Products purchased from our Strategic Business Partners cannot be exchanged.

We remind you that you must have your Gift Exchange Card with you for gift exchanges and that refunds cannot be made for gift exchanges.

Apart from return and exchange, your legal rights are reserved for products that are found to be defective due to sales and do not meet the qualifications specified on them.

Contract related information

Before your transaction is completed, the Preliminary Information will be presented to your information We will send the Form and Distance Sales Agreement to your email address that you will enter into the system after the sale is completed, and we will keep it for you for 10 (ten) years. You can access the contracts related to all your purchases from www.divarese.com.tr for 10 (ten) years from the My Orders page.

Alternative dispute resolution mechanisms

In disputes arising between the Divarese (Ay Marka) and the Consumer, within the scope of the monetary limits published by the Ministry of Trade in December each year, you can apply to the Consumer Arbitration Committee if the dispute amount is (i) within the published monetary limit, (ii) above this limit, you can apply to the Consumer CourtsThe authorized authority is the consumer arbitration board and the consumer courts where the consumer's residence is located or where the consumer transaction took place. In case of dispute, our country also has arbitration and mediation.You can apply to all accepted alternative dispute resolution methods.

Protection of Personal Data

Divarese processes and keeps confidential the personal information and data obtained from consumers due to e-commerce transactions in full compliance with Law No. 6698 on Protection of Personal Data. For detailed information on the processing of personal data by Divarese, you can visit https://www.divarese.com.tr/content/privacy-principles at this link.