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Cancellation and Return Conditions

Cancellation and Return Conditions

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Divarese.com.tr Easy Cancellation and Returns

Divarese products may be returned within 30 days from the invoice date under the Divarese Unconditional Customer Happiness policy. To return products purchased from Divarese.com.tr, simply choose the option that suits you best.

How Does Easy Return Work?

1. Start Your Return Request

Start your return process on this page using the option that suits you best.

2. Pack Your Products

Place the products you wish to return inside the Divarese box together with the original box or dust bag that came with your order.

3. Deliver Your Package

Deliver your package to the cargo branch or courier together with the generated return code.

4. Return Approval

Once your return request has been approved following evaluation, the product amount will be refunded to your card using the same payment method used for the purchase.

Start a Return or Cancellation Request

You can proceed with the return process using the option that suits you best.

Registered User

If you placed your order through your account as a registered user, you can start your return request here.

Start Return

Guest User

If you placed your order as a guest without logging into an account or creating a membership, you can start your return request here.

Start Return

Product Cancellation

You may cancel the products in your order before they are invoiced and handed over to the shipping company. You can check the current status of your order items:

Registered User

From page of My Account > My Orders you can track it.

Guest User

divarese.com.tr/customer/orderquery you can track it.

Return Shipment and Delivery

You can return products from your Divarese.com.tr orders free of charge via Yurtiçi Kargo. Using the return code generated during your return request, which is valid for 7 days, you can send your return free of charge from any Yurtiçi Kargo branch without specifying a recipient address. Please note that if you do not ship your return within 7 days, the return code will expire and you will need to initiate a new return request.

Return Shipment for Large-Volume Products

For the return shipment of large-volume products, once your return request has been created, the relevant logistics company will contact you to arrange a convenient time to collect the product from your address.

Return Process Tracking

You can track all stages of the return process:

Registered User

From page of My Account > My Orders you can track it.

Guest User

divarese.com.tr/customer/orderquery you can track it.

Updates regarding your return request will be provided via SMS and e-mail notifications.

Refund

The amount paid for the returned product will be refunded to your card using the same payment method selected when completing your order.

Credit Card / Debit Card

Provided that your products comply with the return conditions, your refund will be submitted to your bank within 3 business days. Please note that while refunds are generally reflected on credit/debit cards within 1–3 business days depending on banking procedures, this process may take longer for debit cards.

Installment Payments
In accordance with banking practices, installment payments are refunded in installments.

Return Policy

1.

The return must be made within 30 days from the delivery date.

2.

The product protection seal must remain unopened.

3.

Product tags and, if applicable, logos must not be removed; all internal labels must remain uncut, unattached, and present in their original condition.

4.

The product must be in a condition suitable for resale to another customer.

Frequently Asked Questions

I would like to cancel my product. What are the cancellation conditions?
  • If your order has not yet been handed over to the shipping company, you can cancel it via the My Account > My Orders page or the divarese.com.tr/customer/orderquery page.
  • Once your cancellation request has been approved, if the payment was made by credit card, the refund will be made to your card. Installment payments are refunded in installments in accordance with banking procedures. Since the refund process may vary depending on your bank, you may track your refund by contacting your bank.
  • For the refund process, the form on the back of the delivery note must be completed. (If the invoice was issued in the name of a legal entity, a return invoice must also be issued.)
  • If the order has already entered the warehouse picking process or has been invoiced, cancellation cannot be processed.
I would like to return my product. What are the return conditions?
  • No more than 30 days must have passed since the invoice date.
  • The product to be returned must be delivered complete and undamaged, including all standard accessories. Returns of products that have lost their resaleability will not be accepted.
  • Gift, promotional, or campaign products must also be returned together with the main product.
  • The product’s external tags must not be removed; all internal labels must remain uncut, attached, and present in their original condition.
  • If the invoice was issued in the name of a legal entity, a return invoice must be issued.
How can I return/exchange my product?
  • You may exchange your Divarese and George Hogg products that comply with the return and exchange conditions at any Divarese store within 30 days from the invoice date, provided that you present your invoice.

Click here to view the list of our stores.

  • Products purchased from our Strategic Business Partners cannot be exchanged.
  • For gift product exchanges, please remember to bring your Gift Exchange Card with you. Refunds are not available for gift exchanges.
  • Apart from return and exchange rights, your legal rights regarding products found to be defective due to manufacturing faults or not meeting the stated specifications remain reserved.
How can I track my return process?
  • If you placed your order through your account as a registered user on divarese.com or the Divarese App, you can access the details of your order via My Account > My Orders.
  • If you completed your purchase as a guest user, you can track the process through the divarese.com.tr/customer/orderquery page or via the SMS and email notifications sent regarding your return.
My return code has expired. How can I get a new code?
  • Your return code expires 7 days after it has been generated. If you have not delivered your return package to a cargo branch or courier within this period and are still within the 30-day return period from the invoice date, you can obtain a new free return shipping code by creating a new return request.
Will I have to pay a shipping fee when returning my product?
  • You can return your products free of charge via Yurtiçi Kargo by providing your return code and using the Aymarka customer account.
How can I track a return I have sent through the shipping company?

You can track the delivery of your return shipment to our warehouse through our contracted carrier, Yurtiçi Kargo, using the methods below and your tracking number.

  • You can track your shipment through the shipment tracking section on the Yurtiçi Kargo website (www.yurticikargo.com).
  • You can also call the Yurtiçi Kargo Call Center (444 99 99) and inquire about your return shipment using your tracking number.
I am a guest user. How can I return my product?
  • If you placed your order as a guest user, you can start the return process by accessing your return shipping code through the divarese.com.tr/customer/orderquery page.
I canceled my return request. Can I create a new return request?
  • You can create a new return request for products that are still within 30 days of the invoice date.
How can I access my free return shipping code?
  • If you placed your order through your account as a registered user on divarese.com or the Divarese App, you can access your return shipping code from the relevant order details under My Account > My Orders. If you completed your purchase as a guest user, you can access your return shipping code through the divarese.com.tr/customer/orderquery page.
How long does it take to receive a refund after a return?
  • Refunds for approved returns are submitted to your bank within 3 business days to be credited to the card used for payment, or are processed using the same payment method used when purchasing the product.
  • While refunds are generally reflected on credit cards within 1–3 business days, this process may take longer for debit cards. Please note that the timing of the refund is entirely dependent on your bank, and Beymen.com cannot intervene in banking processes. Products purchased in installments are refunded in installments in accordance with banking practices.